Updated 06/01/2023.
Welcome to our website. This website with URL address aerohealthcare.com is owned and operated by AERO HEALTHCARE AU PTY LTD (ACN 614 308 146).
This following document sets forth the Privacy Policy for the Aero Healthcare AU website, aerohealthcare.com.
AERO HEALTHCARE AU PTY LTD is committed to providing you with the best possible customer service experience. Aero Healthcare AU is bound by the Privacy Act 1988, and the Privacy Regulations 2013, as amended from time to time. Aero Healthcare is required to comply with the privacy principles that regulate the handling of personal information which are the Australian Privacy Principles (“APPs”).
If you are a citizen or resident of the European Union (“EU”), the General Data Protection Regulation (EU) 2016/679 (“GDPR”) will apply to your personal information. For the purposes of the GDPR the data controller is Aero Healthcare AU and AERO HEALTHCARE LTD UK (06760143).
Please note that “personal information” is, unless otherwise indicated, the collective term used in this Privacy Policy to refer to ‘personal information’ as it is defined under the APPs, and ‘personal data’ as it is defined under the GDPR.
Collection of your personal information
There are many aspects of the site which can be viewed without providing specific personal information. However, to use the Contact Form and for access to the Resource Centre you are required to submit personally identifiable information. This includes but is not limited to your name and an email address, and in the case of the Resource Centre, a unique username and password along with information that you choose to disclose to Aero Healthcare AU. Extra information that you may choose to disclose to Aero Healthcare through the use of this website includes but is not limited to additional contact details, phone numbers, date of birth, postal address, and messages or comments submitted through the site, across email or by social media pages controlled by Aero Healthcare AU. We process and record this personal information for the purpose of responding to any queries you make to us, as well as fulfilling any sales orders you place with us.
From time to time, we may use or augment the personal information we have about you with information obtained from other sources, such as public databases, social media platforms and other third parties. For example, we may use such third-party information to confirm contact or financial information, to verify licensure of healthcare professionals or to better understand your interests by associating demographic information with the information you have provided.
If you submit any personal information relating to other people to us, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.
Privacy Breaches and Security Policies
Aero Healthcare will take reasonable technical, administrative and procedural due diligence to protect your private data from illegal data breaches, accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, personal information transmitted, stored or otherwise processed. However, in the unlikely event that there is a breach of our security or data collection process and in that breach private data was disclosed, to the full extent permitted by the applicable law Aero Healthcare will take no responsibility for any loss or damage that occurs to any specific user because of that breach. If Aero Healthcare detects a security breach which may have resulted in any user’s personal information being disclosed, Aero Healthcare will take all reasonable measures to report the breach to the relevant governmental institutions. If you have any reason to believe that your interaction with our site is no longer secure, please notify us immediately by emailing privacy@aerohealthcare.com.
Sharing of your personal information
We may occasionally hire other companies to provide services on our behalf, including but not limited to handling email marketing and data storage. Those companies will be permitted to obtain only the personal information they need to deliver the service. Aero Healthcare AU takes reasonable steps to ensure that these organisations are bound by confidentiality and applicable privacy laws in relation to the protection of your personal information.
Aero Healthcare may share your private data between its subsidiary companies including AERO HEALTHCARE LTD UK (06760143) and AERO HEALTHCARE US, along with Aero Healthcare’s partners and resellers and will require such company to use and protect your personal information consistent with this Privacy Policy and the applicable privacy laws. If you are a EU resident and the personal information that we hold about you is transferred to a third country, then we will take steps to ensure that your Personal Data receives an adequate level of protection where it is processed and your rights continue to be protected.
We reserve the right to disclose your personal information as required by law, when we believe disclosure is necessary for a regulatory requirement, judicial proceeding, court order, government request, or legal process.
Customer Communications Policy
This policy is created for the purpose of ensuring that both the customers of Aero Healthcare Australia Pty. Ltd. and Aero Healthcare Australia Pty. Ltd. (The Company) are always protected against risks associated with communications and privacy of information provided.
This policy is to be read in conjunction with the privacy policy of the company, and the information management policies and procedures of the company to ensure that data is maintained in a correct manner in accordance with the laws of Australia and other countries in which we trade.
All calls, meetings or email communications with Aero Healthcare are recorded and stored in our CRM system for quality purposes. Conversations are analysed to ensure that we provide the best possible service to our customers.
Privacy and security are essential cornerstones of our privacy policy and we therefore do not accept personal details, transactional information (such as credit card numbers) or passwords to be exchanged on the phone or in email.
Persons wishing to make payments to the company should do so via our online systems and portals that ensure that this information is kept secure and maintained in accordance with best practice in Information Management Standards.
What are cookies?
How do we use cookies?
Types of Cookies we use
Necessary
Necessary cookies are required to enable the basic features of this site, such as providing secure log-in or adjusting your consent preferences. These cookies do not store any personally identifiable data.
| Cookie | Duration | Description |
|---|---|---|
| cookieyes-consent | 1 year | CookieYes sets this cookie to remember users’ consent preferences so that their preferences are respected on their subsequent visits to this site. It does not collect or store any personal information of the site visitors. |
| _wpfuuid | 1 year 1 month 4 days | This cookie is used by the WPForms WordPress plugin. The cookie is used to allows the paid version of the plugin to connect entries by the same user and is used for some additional features like the Form Abandonment addon. |
| elementor | Never Expires | This cookie is used by the website’s WordPress theme. It allows the website owner to implement or change the website’s content in real-time. |
Functional
Functional cookies help perform certain functionalities like sharing the content of the website on social media platforms, collecting feedback, and other third-party features.
| Cookie | Duration | Description |
|---|---|---|
| _cheq_rti | 1 year |
This cookie is managed by CHEQ AI Technologies. They monitor the technical information and use of devices that connect to our website to protect it from malicious traffic. |
| bcookie | 1 year | LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser ID. |
| lidc | 1 day | LinkedIn sets the lidc cookie to facilitate data center selection. |
| li_gc | 6 months | Linkedin set this cookie for storing visitor’s consent regarding using cookies for non-essential purposes. |
| _cheq_rti_en | 1 year |
Used by ClickCease to help prevent click fraud. |
Analytics
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc.
| Cookie | Duration | Description |
|---|---|---|
| _wpfuj | 1 year |
Used for analysis of form submissions. |
| _gcl_au | 3 months | Provided by Google Tag Manager to experiment advertisement efficiency of websites using their services. |
| CLID | 1 year | Microsoft Clarity set this cookie to store information about how visitors interact with the website. The cookie helps to provide an analysis report. The data collection includes the number of visitors, where they visit the website, and the pages visited. |
| _ga | 1 year 1 month 4 days | The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site’s analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. |
| _ga_* | 1 year 1 month 4 days | Google Analytics sets this cookie to store and count page views. |
| _omappvp | 1 year 1 month 4 days | The _omappvp cookie is set to distinguish new and returning users and is used in conjunction with _omappvs cookie. |
| _omappvs | 20 minutes | The _omappvs cookie, used in conjunction with the _omappvp cookies, is used to determine if the visitor has visited the website before, or if it is a new visitor. |
| _fbp | 3 months | Facebook sets this cookie to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising after visiting the website. |
Others
Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.
| Cookie | Duration | Description |
|---|---|---|
| aero_geoip_user_region | 1 month | Description is currently not available. |
Manage cookie preferences
You can change your cookie preferences any time by clicking the above button. This will let you revisit the cookie consent banner and change your preferences or withdraw your consent right away.
In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. Listed below are the links to the support documents on how to manage and delete cookies from the major web browsers.
Chrome: https://support.google.com/accounts/answer/32050
Safari: https://support.apple.com/en-in/guide/safari/sfri11471/mac
Internet Explorer: https://support.microsoft.com/en-us/topic/how-to-delete-cookie-files-in-internet-explorer-bca9446f-d873-78de-77ba-d42645fa52fc
If you are using any other web browser, please visit your browser’s official support documents.
Website analytics
Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage. We do not use Google Analytics to make any decisions about you or your access to our services.
By using this website, you consent to the processing of data about you by Google in the manner described in Google’s Privacy Policy and for the purposes set out above. You can opt out of Google Analytics if you disable the use of cookies on your device, disable JavaScript, or use the opt-out service provided by Google.
Our website uses Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device’s IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf. For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.
Our website uses the Microsoft Clarity service for statistical analysis of the use of our website. The provider of Microsoft Clarity is Microsoft Corporation, One Microsoft Way, Redmond, WA 98052 USA (“Microsoft”).
Microsoft Clarity uses cookies, which enable an analysis of the use of our website, as well as a so-called tracking code, which is executed when this service is called up. The information collected, such as your IP address, location, time or frequency of visits to our website, is transmitted to Microsoft and stored there. According to information from Microsoft, this can also be used for advertising purposes and other services related to the use of our website and the use of the Internet. We use Microsoft Clarity with the so-called anonymisation function. Through this function, Microsoft already shortens the IP address within the EU or EEA.
You can find Microsoft’s data protection information in the Microsoft Privacy Statement at https://privacy.microsoft.com/en-us/privacystatement
Further information and the data protection information of Microsoft Clarity can be found at https://clarity.microsoft.com/terms
Social Media
Aero Healthcare AU also uses interfaces with social media sites such as Facebook, LinkedIn, Twitter and others. If you choose to “like” or “share” information from this website through these services, you should review the privacy policy of that service. If you are a member of a social media site, the interfaces may allow the social media site to connect your visits to this site with other personal information.
Children’s Privacy and Digital Consent
The Site is not directed to individuals under the age of thirteen (13), and we do not knowingly collect personal information from anyone under the age of 13. In order to use our Member Resource Centre, you must be over the age of 16.
Right to be Forgotten, Erasure and Retention Period
If at any stage during the use of this website, you want to retract your consent and have your personal information removed please email us at privacy@aerohealthcare.com. Aero Healthcare AU will, in a reasonable time frame, remove all primary instances of your personal information that Aero Healthcare stores. If you would like to exercise your other rights under the GDPR, including the right to access our records of your personal information, to rectify personal data, to port it to another service, or exercise the right to request restriction of or object to processing of your data, please contact us at privacy@aerohealthcare.com. We will endeavour to resolve any and all requests ourselves, but in the event that we cannot do so, you have the right to lodge a complaint with the applicable GDPR supervisory authority.
Aero Healthcare AU will retain your personal information for as long as we have an ongoing relationship with you, and as long as needed or permitted for the purposes for which the data was obtained as outlined in this Privacy Policy. This includes providing site access, maintaining account information and providing services to you. We may also continue to hold your information as required by law.
Changes to this Privacy Policy
Aero Healthcare AU reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site.
Contacting us
Aero Healthcare AU welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us by any of the means outlined on our Contact page during business hours Monday to Friday.